Do you accept returns?
- The item must have been sold on our online store
- The item shouldn’t have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request
To ask for a return, please contact our support.
Can I change my shipping address?
- By default, the last used shipping address will be saved into to your Nepa account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
How do I check the status of my order?
Please tap on “My Orders” section under main menu of App/Website/M-site to check your order status.
How do you ship my ORDERS?
All your orders are sent via our wholesale store based on Florida.